Relationship to Terms and Conditions of Sale
This Shipping & Return Policy forms part of the binding Terms and Conditions of Sale and Website Use governing all transactions with Demarchelier & Co. In the event of any conflict between this Policy and the Terms and Conditions of Sale, the Terms and Conditions of Sale shall control.
Shipping
At Demarchelier & Co., we are committed to delivering your order safely and efficiently. Shipping methods vary based on product size, shipping location, customer selection, and destination.
All shipping timelines, transit times, and delivery dates provided are estimates only and are not guarantees of shipment or delivery.
Delays caused by manufacturers, freight carriers, port congestion, weather events, labor disruptions, scheduling availability, or other circumstances outside our control do not constitute order cancellation rights, grounds for refund, or merchant breach.
Smaller Items
Such as pillows, plates, and candles, ship via FedEx, UPS, or USPS with ground shipping.
- Orders under $100.00 ship at a rate of $9.95
- Orders over $100.00 ship free
In-stock items are processed and shipped within 5 to 7 business days.
Items may ship separately. You will receive shipment notification emails containing tracking information.
Larger Items
Including furniture, are shipped via specialized furniture carriers with Threshold Delivery as the standard service.
Delivery upgrades available at checkout:
- Threshold Delivery — first/closest doorway only. FREE
- Room of Choice Delivery — inside delivery to room of choice. $175
- White Glove Delivery — inside delivery, unpacking, assembly (if required), and debris removal. $250
Certain items require White Glove delivery due to size, weight, material, or brand requirements. When applicable, this service is automatically added at checkout.
Additional Delivery Personnel
In some instances, carriers may require an additional delivery professional for safety or to prevent property damage. This determination is made solely by the carrier.
Demarchelier & Co. cannot override or waive this requirement. Any resulting charge will be invoiced separately and must be paid prior to delivery completion.
Furniture Processing & Delivery Scheduling
In-stock furniture is processed and shipped within 7 to 10 business days.
Once your order reaches the local delivery terminal, the carrier will contact you using the phone number and email address provided to schedule delivery.
Customer Delivery Obligations
Customers agree to:
- respond promptly to carrier communications;
- accept the first reasonable delivery appointment offered;
- ensure delivery access is available; and
- be present or represented at delivery.
Failure to cooperate with delivery scheduling, missed appointments, refusal of delivery, or repeated rescheduling requests may result in:
- storage fees,
- redelivery fees,
- administrative handling charges, and/or
- classification of the order as undeliverable.
Customer-caused delivery delays do not constitute cancellation or merchant delay.
Backorders
If an item is backordered, we will notify you via email with an updated estimated shipping date once available.
Backordered items cannot be canceled once confirmed with the manufacturer and will ship when available.
If an item becomes discontinued, you will be notified and refunded.
Definition of “Shipped”
For all orders, “shipped” means when merchandise leaves the warehouse or manufacturer facility. Transit time is separate and not included in shipping estimates.
Payment Terms
At order placement, your payment method is authorized for the full order amount.
- Custom, special-order, or made-to-order items are charged once production begins.
- All other orders are charged when preparing for shipment.
By submitting payment, Customer authorizes Demarchelier & Co. to charge the provided payment method for all amounts owed under the transaction, including applicable fees permitted under the Terms and Conditions of Sale.
Additional information may be found in the Payment Information Policy.
Order Statuses
When you place an order with us, one or more of the following order statuses may be applied during processing. The order status that is shown to you in your account is the most current information that is available. When your order status changes, you will receive an automatic email notification. Due to the volume of orders we process, if you have additional questions, please submit your inquiry via email to support@demarchelier.co This is the quickest way to reach us and it also allows us to properly record your inquiry for follow up. Please allow up to 1 business day for a response.
Awaiting Fulfillment: After your order is placed, the default status is “awaiting fulfillment”. This indicates that we have received your order and it is in our processing queue. Orders are processed in the order in which they are received. As noted in our shipping policy, for in stock items under the “smaller” classification, your order will be processed and shipped within 5 business days. For in stock items under the “larger” classification, your order will be processed and shipped within 10 business days.
Fulfilled: Your order has been fulfilled and is awaiting shipping carrier collection from one of our warehouses.
In Production: Your order has been placed into production. Please refer to the specific item description for the estimated production time. This status will apply for items that are custom or made to order.
Awaiting Arrival: Your order has been fulfilled, however we are awaiting the arrival of the item(s) you have ordered in one of our warehouses. This status could apply for items that are incoming, on order or back ordered.
Partially Shipped: Your order has been shipped, in part, due to product availability and/or shipping carrier requirements. It has been collected by a shipping carrier from one of our warehouses and is being transported to your delivery location. Although tracking information has been assigned and provided to you, it may take up to 24 hours for this information to populate in the tracking system. You will receive additional notification(s) for subsequent shipments.
Shipped: Your order has been collected by a shipping carrier from one of our warehouses and is being transported to your delivery location. Although tracking information has been assigned and provided to you, it may take up to 24 hours for this information to populate in the tracking system.
Canceled: Your order has been canceled, either at your request or by us.
Refunded: Your order has been refunded, either at your request or by us.
Partially Refunded: Your order has been refunded, in part, either at your request or by us.
Returns / Refunds
Returns are accepted within 30 days of delivery and require a Return Merchandise Authorization (RMA).
Unauthorized returns will be refused.
Returned items must be:
- unused,
- undamaged, and
- in original packaging.
Demarchelier & Co. reserves sole discretion to determine resale eligibility.
Non-Returnable Items
- Any item delivered via LTL/Final Mile or White Glove service
- Any item from the “Furniture” category or subcategories
- Any item from the “Sale” category or subcategories
- Any item identified as “final sale”
- Custom or made to order items - these are final sale.
- Artwork of any kind
- Rugs 8’x10’ or larger
- Mattresses
- Bedding
- Towels
- Bath products
- Hardwired lighting
- Floor models/samples
- Any item damaged through normal wear and tear
Demarchelier & Co. reserves the right, at its sole discretion, to determine if returned merchandise meets resale conditions. Any merchandise that does not meet resale conditions will be returned to the customer, at their expense.
Return Shipping
Customers are responsible for return shipping costs, deducted from refunds.
Returns are processed within 10 business days of receipt.
Refund Method
All refunds, regardless of reason, are issued as non-expiring store credit.
Store credit:
- does not expire,
- is non-transferable,
- and cannot be converted to cash or monetary equivalent.
Inspection Requirement Upon Delivery
Customers must inspect all merchandise at delivery.
Visible damage must be noted on carrier delivery documentation prior to signing.
Failure to document damage at delivery constitutes acceptance of the shipment in good condition and may limit available remedies or carrier claims.
Refused Shipments
All refused shipments are subject to:
- a 30% restocking fee, and
- freight charges both directions.
Refusal of delivery does not cancel the order.
Cancellations
Orders may be canceled within 24 hours of placement if processing has not begun.
After this period, cancellations are not permitted due to vendor commitments and fulfillment processes.
Backorders may not be canceled once confirmed.
Damages / Discrepancies
Damage or discrepancies must be reported within 48 hours of delivery with supporting photographs.
Customers must retain packaging until instructed otherwise.
Damaged merchandise qualifies for replacement only, not refund.
Demarchelier & Co. retains sole discretion to determine claim eligibility.
Scheduled Deliveries
If scheduled delivery is required, Customer must accept the first reasonable appointment offered.
Delays or rescheduling may result in storage or redelivery fees payable prior to delivery.
Invoices and Collection
Invoices are due as indicated.
Past-due balances may incur a 1.5% monthly late fee.
If collection efforts become necessary, Customer is responsible for all collection costs, fees, expenses, interest, and attorney’s fees as permitted under the Terms and Conditions of Sale.
Exceptions
We cannot ship to P.O. boxes or military APO addresses.
Additional shipping charges apply outside the continental United States and will be invoiced.
International shipments are sent Tariff and Duty Collect.
Shipping Delays
Global supply chain conditions may impact shipping timelines. Such delays are outside Demarchelier & Co.’s control and do not constitute cancellation rights or merchant breach.
We will provide updated estimates as information becomes available.
Stock availability and shipping timelines remain subject to change.